Privacy Policy
Aupesbox Software Solutions Pvt. Ltd. · Last updated 2026-10-20
This policy explains what the Rydem app and its companion web portals collect, why, and how to have it deleted. It applies to the Rydem Android app, rydem.in, and the Rydem community and creator portals.
What we collect
| Data | Why | Visible to others? |
|---|---|---|
| Name, email and profile photo (Google Sign-In) | Account creation and login. Your name and photo appear on your posts, comments, chat messages, club memberships and leaderboards | Name and photo, yes; email, no |
| Location — only while the app is open and a ride is active | Engine sound in GPS mode, live speed on the ride HUD, distance tracking, safety scoring | No |
| Live location — only while you choose to share it with a club | Lets club members see each other on the group ride map. Removed when you stop sharing or leave the map | Yes — members of that club |
| Ride route — only when you share a ride as a post | Shows the shape of your ride on the post | Yes — public, deleted with the post after 15 days |
| Microphone recordings | Only when you use the AI Sound Creator — sent to our servers to extract a sound loop, deleted from our servers right after, then used locally on your device | No |
| Purchase history | Unlocking the sound packs and features you've paid for | No |
| Community posts, photos, comments, chat messages, clubs, events and ride shares | The community features | Yes — posts, clubs, events and ride shares are public; chat messages are visible to club members |
| Ride stats and XP | Trip totals, safety score, achievements and leaderboards | Your name and XP appear on public leaderboards |
| Listening time — only on Rydem Plus or Pro, or a sensor's year of Pro | Paying creators: part of plan revenue is shared out by how long riders listen to each store sound pack and ride with each HUD design on screen. The app reports seconds per pack or design every few minutes. We keep only your own monthly total; the time for each pack or design is added into totals across all riders | No — a creator sees only the totals for their own work, never who listened |
| Creators only: legal name, PAN, bank account, IFSC and GSTIN | Paying you for your sound packs and HUD designs, and deducting and reporting tax as the law requires. Entered on the creator portal; the full PAN and account number are visible only to Rydem's administrators | No — shared only with our bank, the Income Tax Department and our auditors |
| Pre-registration details: name, email, phone number, city | Only if you pre-register for the Rydem sensor, so we can contact you about it | No |
| Reports and blocks | Moderating the community. Who you report and who you block stay private | No |
| What's playing in your other music apps — only if you allow Notification access | Shows the song title, artist and app name of the music playing on your phone (Spotify or any other app) in Rydem's Music sheet, with play, pause and skip. Android shares this only with apps you allow under Notification access. Rydem reads no notifications, and nothing of this is stored or sent to Rydem's servers. Without the permission the controls still work and only the song name is hidden | No |
| Support requests — only when you contact us from Help & Support | Answering you: your messages, your name and email, and your app version and phone model, which the app attaches so we don't have to ask. Read only by Rydem's support staff. Kept until you ask us to delete them or delete your account | No |
| Ride data shown on a Rydem sensor's screen or AR glasses | If your Rydem sensor has a display, or you pair ActiveLook glasses (such as ENGO) in Settings, the app sends it your speed, the speed limit, your safety zone, throttle and XP changes over Bluetooth to show while you ride. This stays between your phone and the display; none of it is sent to Rydem's servers. When ActiveLook glasses connect, ActiveLook's software asks ActiveLook's update server whether there is newer software for that model of glasses, sending only the glasses' model and software version | No |
| App version, when you last opened the app, and the days you opened it | Kept on your account so we know which versions are still in use, how many riders are active and how many come back. Only the date is kept, not the time or what you did in the app | No |
| Your Rydem sensor's model and firmware version | Read from the sensor when it connects and kept on your account, so we know which firmware is in use before we release an update and can help when you contact support | No |
| Notification token — only if you allow notifications | A code from Google's Firebase Cloud Messaging that lets us send this phone two kinds of notification: a reply to your Help & Support request, and occasional Rydem announcements. Removed from your account when you sign out. You can turn notifications off at any time in Android's settings | No — used only to deliver notifications through Google |
| Crash reports and diagnostics | When the app crashes or hits an error, a report is sent to Firebase Crashlytics so we can fix it: where in the code it failed, the phone model, Android version, free memory and storage, and a random installation ID. We don't attach your name, email or account to it | No |
| Device identifiers | Firebase account and crash-reporting infrastructure (the installation ID above) | No |
We never sell your data. Location is read only while the app is open and a ride is in progress, or while you are sharing it with a club — Rydem does not track your location in the background. The throttle and GPS samples that drive the sound and safety score are discarded after use; only trip totals and XP persist, unless you choose to publish a ride's route in a post. The rules for using the community are in our Terms of Use & Community Guidelines.
Data in transit and at rest
All traffic between the app and our servers (Firebase/Google Cloud, project
rydemdb-e02aa) is encrypted in transit. Data at rest is stored in Google
Cloud infrastructure under Google's standard encryption-at-rest guarantees.
Delete your account and data
Full step-by-step instructions, what gets deleted, and what's retained (and why) live on their own page: rydem.in/delete-account. Short version — email aupesbox@gmail.com with the subject "Delete my Rydem account," and it's done within 30 days. You can also request deletion of a single piece of data (one post, your purchase history) instead of the whole account.
Your rights
- Request a copy of the data associated with your account
- Request correction of inaccurate account data
- Request deletion of your account and associated data (see above)
- Withdraw microphone/location permission at any time from your device's app settings — this disables the features that depend on it, not the rest of the app
Changes to this policy
If this policy changes materially, the "Last updated" date above will change and, for significant changes, we'll note it in the app.
Contact
Questions about this policy or your data: aupesbox@gmail.com — Aupesbox Software Solutions Pvt. Ltd., Ratnagiri, Maharashtra, India.